AIVA Revolution: SmartMail

Emails are still your highest-value digital channel, the most meaningful guest conversations happen there. SmartMail elevates those exchanges with instant, relevant, and consistently branded communication, powered automatically from the moment enquiries appear in your inbox, delivering faster responses, lower handling costs and measurable ROI.

SmartMail enhances your brand reputation, drastically improves response times (even out of hours), and substantially reduces team workload. Imagine every email written clearly, intelligently and on brand, 24/7, this is a revolution in guest communication.

Intelligence & Relevance Behind Every Email

SmartMail is powered by a dedicated, venue-specific Large Language Model (LLM), an evolving digital intelligence trained on your real content and operational knowledge.

It reads and understands incoming emails with context:

event type, guest intent, dates, budget, dining questions, corporate enquiries, and beyond.

Using natural language understanding (NLU), SmartMail interprets what the guest needs, retrieves the relevant knowledge, and crafts a detailed, personalised reply within seconds.

It doesn’t simply answer emails, it responds with relevance, adapts to enquiry type, and ensures every guest feels their message matters. Intelligent, consistent communication, delivered at speed.

Deploy Fast. Respond Instantly.

SmartMail is designed for rapid setup and effortless refinement.

Connecting a mailbox takes minutes.

Training happens in hours.

Updates are instant and controlled by you.

Choose full automation, partial automation, or human-assisted approval, giving teams complete flexibility in how SmartMail supports daily operations.

From the moment SmartMail goes live, email becomes an asset, not a burden:

Zero delay, no missed opportunities.

Key Product Benefits

Reliable. Continuous. Always on brand.

🔵 Rapid deployment: Connect a mailbox and start responding immediately

🔵 Intelligent email interpretation: Understands guest intent and context

🔵 24/7/365 availability: Always responsive, even when teams are offline

🔵 Custom LLM: Trained on your organisations tone of voice, pricing, menus, terms, etc

🔵 Hybrid control: Fully automated or operator-approved modes

🔵 Instant updates: Refine content once and SmartMail learns it instantly

🔵 Relevance-driven replies: Adapts to each enquiry naturally

🔵 Analytics integration: Every interaction visible in SmartAnalytics

🔵 GDPR compliant: Clear controls, consent, and secure data handling

🔵 Audit logs for every interaction: Full traceability and clarity

SmartMail enhances your digital hospitality, enabling your team to focus on service, while every message receives a thoughtful, timely reply.

Email That Works While You’re Not Working

Hospitality inboxes don’t keep office hours.

They fill at night, at weekends, during peak seasons, and when teams are already stretched.

SmartMail changes that dynamic:

• Emails handled instantly, not queued
• Enquiries prioritised by relevance
• Consistent, confident messaging
• Zero lost leads due to timing or volume

Every message becomes a chance to inform, engage and convert, quickly, intelligently, and with genuine attention.

This isn’t just intelligent automation.

It’s communication without compromise.

Conclusion

AIVA SmartMail brings clarity, speed, and intelligence to one of hospitality’s most vital channels.

AIVA Revolution SmartMail enhances brand reputation, accelerates responsiveness, reduces workload, and delivers a better guest experience through thoughtful, relevant, and on-brand communication 24 hours a day. It drives meaningful ROI and measurable cost savings across every venue.

Because email should create momentum. And move your business forward.