AIVA Revolution: SmartConcierge

At the core of the AIVA Revolution platform sits SmartConcierge — the intelligent, AI-powered digital assistant transforming how hospitality venues connect with their guests online.

Seamlessly embedded across your desktop and mobile websites, SmartConcierge is an AI-driven, fully interactive, and always-on concierge that engages your visitors 24/7, offering instant, accurate, and on-brand responses to every enquiry.

In an industry where responsiveness defines reputation, SmartConcierge ensures that no enquiry is ever missed, no matter when it arrives.

The Intelligence Behind the Interaction

What makes SmartConcierge different from standard chatbots is its foundation — a dedicated Large Language Model (LLM) designed and trained for each individual venue.

This model acts as the digital brain of your operation, continuously learning from your own content — menus, event details, policies, tone of voice, and FAQs — to deliver responses that reflect your brand personality and operational knowledge.

Unlike rule-based or pre-scripted systems, SmartConcierge uses contextual natural language understanding (NLU) to interpret intent, maintain conversation state, and respond fluidly in real time. The result is an assistant that communicates just like a human member of your team — only faster, more consistent, and without the risk of error or fatigue.

Deploy Fast. Deliver Instantly.

SmartConcierge is designed for rapid deployment and ease of management. It can be live within minutes, trained in hours, and refined over time as your content evolves.

Once embedded, it connects seamlessly with the rest of the AIVA ecosystem — automatically feeding interaction data into AIVA SmartAnalytics, so every chat, question, and enquiry becomes a source of insight for your business.

From the moment it goes live, SmartConcierge delivers immediate impact: faster responses, reduced staff workload, and improved enquiry-to-booking conversion.

Key Product Benefits

Intelligent. Scalable. Natural.

🔵 Rapid deployment: Embed in seconds across desktop and mobile web properties
🔵 Custom LLM: Trained on your brand voice, policies, and customer content
🔵 24/7/365 availability: Always on, with no downtime or missed enquiries
🔵 Context-aware: Maintains conversation state for more natural interactions
🔵 Error-free and consistent: Delivers accurate, compliant messaging every time
🔵 Easy to update: Add new content or retrain easily
🔵 Integrated analytics: Feeds SmartAnalytics for detailed guest insight
🔵 Improved conversions: Turns enquiries into bookings, automatically

A Digital Front of House That Never Sleeps

Every unreturned message or delayed response represents a lost opportunity. SmartConcierge eliminates these gaps by combining the empathy of human service with the precision and speed of AI.

When a guest visits your website at midnight, SmartConcierge is ready.

When enquiries peak during event season, SmartConcierge scales instantly.

When brand messaging changes, SmartConcierge is easily updated.

It’s not just automation — it’s operational confidence, delivered through true AI.

What’s Next

SmartConcierge is evolving into an even more capable member of your team. Upcoming releases will expand its reach and intelligence, including:

• Proactive engagement: Use real-time guest data to trigger in-session offers and promotions
• Enhanced feedback analysis: Capture sentiment, satisfaction, and lead quality automatically
• Self-service bookings: Enable guests to complete reservations directly through the AI interface

SmartConcierge is built to grow alongside your business — becoming smarter, more personalised, and more powerful over time.

Conclusion

AIVA SmartConcierge represents the next evolution of hospitality service — a stateful, AI-driven digital front of house that delivers responsiveness, accuracy, and brand fidelity at scale. It empowers venues to meet rising guest expectations, reclaim lost opportunities, and deliver hospitality that is as seamless online as it is in person.

Because in modern hospitality, intelligence isn’t a luxury — it’s a necessity.