Understand
- See the patterns behind revenue, bookings and customer behaviour
- Understand what is influencing campaign and channel performance
- Track changes in sentiment, loyalty and demand
One intelligence engine. Orchestrating everything.
Every conversation, booking and decision in AIVA is powered by the same connected intelligence. Anchored securely on your own business knowledge, it knows your business, understands your guests and learns from every interaction, to surface the insights, recommendations and next best actions that help your business perform better.
Built for hospitality, by hospitality.
Intelligence that compounds.
AIVA’s intelligence is connected: every enquiry enriches the guest profile, every booking sharpens the next recommendation and every answer improves your knowledge base, all held securely within your own environment and never shared beyond your business. Rather than simply reporting what happened, AIVA recognises patterns, identifies opportunities and helps you act before revenue, loyalty or service opportunities are missed.
What it enables
Prioritise
- Surface the opportunities and risks with the greatest business impact
- Focus teams on the customers, campaigns and actions that matter most
- Spend less time interpreting reports and more time improving performance
Act
- Receive clear recommendations based on live business data
- Respond faster to revenue, loyalty and service opportunities
- Turn insight into action while the opportunity is still there
Intelligence that never stops learning.
AIVA captures every data point, understands context and intent, enriches profiles and knowledge in real time, recommends the next best action, and acts across your channels and systems. Then it learns: every outcome improves the engine, and every question it cannot yet answer is captured, so your team can teach it once and it answers every guest from then on.
Business Impact
Engage
Turn customer intelligence into personalised engagement. Build smarter audiences, launch multi-channel campaigns and continuously optimise performance.
Empower
Put your business knowledge at every employee’s fingertips. AIVA understands your policies, procedures and operational context, helping every team member make faster, more confident decisions.
Operate
Bring every conversation, customer and interaction into one intelligent profile. With complete context and AI-recommended next best actions, your team always knows what to do next.
Your knowledge. Your data. Your AI.
AIVA operates within your own secure environment, learning only from the knowledge your business provides and approves. Your data remains private, secure and always under your control.
Your own secure tenant
A dedicated, isolated environment for your business’s data and knowledge.
Answers from your knowledge only
Every response is grounded in content your team has approved.
Your data stays yours
Never shared, never used to train other AI.
Enterprise grade foundations
Built on AWS Bedrock, GDPR compliant, AIVA Pay – Verified by Stripe.
Human in the loop
AIVA escalates to your team whenever a conversation needs one.
On brand, always
The Brand Engine keeps every response in your tone and style.
FAQs
Data and security
No. Your data stays in your own secure tenant and is never shared or used to train anyone else’s AI.
Only your organisation, with role based access controls for your team.
AIVA is fully GDPR compliant, and your data is stored on secure servers located in Europe, so it never leaves the region’s data protection jurisdiction. AIVA is built on AWS Bedrock with enterprise grade security, encryption in transit and at rest, and role based access controls.
Yes. AIVA supports compliance with the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), which give California residents rights over how their personal information is collected, used and deleted.
How the AI behaves
Exclusively from the knowledge base your team provides and approves; never the open internet.
It says so — AIVA flags and blocks hallucinations rather than inventing a response. The conversation is handed to your team, and the question is logged as a knowledge gap so you can teach it once.
Answers are grounded in your approved content, and unknowns are escalated. AIVA is trained so it does not try to answer the answers it doesn’t know.
Yes; AIVA escalates whenever a conversation needs one, and your team can step in at any time.
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