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The AI-Powered Operating System for Spa & Wellness.

Fill every treatment slot, turn enquiries into bookings and gift voucher sales, encourage repeat visits, and give your therapists and front desk instant access to every guest’s preferences and treatment history, so every visit feels considered and every day runs smoothly.

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Built for hospitality, by hospitality.

Respond faster, obtain more bookings and reduce repetitive administrative work.

2.5 seconds
average response time to every booking enquiry*

24/7
bookings and customer enquiries handled around the clock

250+ languages

Consistent on-brand support for local and international customers

Based on AIVA client data*

Every empty treatment slot is revenue that never comes back.

Spa, wellness and longevity clinic teams are expected to answer enquiries, check treatment suitability, keep every therapist or practitioner’s diary full, all while creating a calm, unhurried experience in the room. The result is missed enquiries, empty slots and less time for the guest in front of you.

Enquiries arrive while teams are with guests

Therapists and reception teams cannot always answer calls or messages during treatments. Slow responses to specific questions can mean the guest books elsewhere.

Keeping every slot filled is hard

Cancellations, gaps between appointments and underbooked off-peak periods reduce therapist utilisation and limit revenue.

Every booking comes with important context

Treatment suitability, allergies, pregnancy, health considerations and personal preferences need to be captured accurately and shared with the right employee.

Membership and repeat-booking opportunities are missed

Guests leave after a positive experience, but without without thoughtful follow-up many never return or discover additional treatments, sessions, memberships or products.

One connected wellness journey. From first enquiry to next visit.

From the first message to the moment they rebook, AIVA runs the entire guest or patient journey for spas, wellness businesses and longevity clinics, so every appointment is filled and every customer feels genuinely looked after.

Everything your wellness business needs to attract, support and retain more customers.

Engage

Every enquiry, on every channel. Capture bookings for treatments, classes and sessions, fill cancelled slots automatically, sell gift vouchers, or memberships, and nurture every guest with reminders and offers that bring them back.

Explore Engage

Empower

Every therapist, instructor and team member, with an AI advantage. Instant access to treatment and class details, safety guidance and guest preferences means faster answers, safer care and more time with the guest in the room, turning better experiences into a stronger bottom line.

Explore Empower

Operate

Your whole spa or wellness business, in one live view. Bookings, treatment and class utilisation, retail, memberships and guest sentiment, with AI recommended actions behind every decision.

Explore Operate

The next best action for every customer.

Every booking, treatment and class builds a live guest profile. Magic AI understands who’s arriving, what they love and what would enhance their visit, then hands your team ready-to-send recommendations that lift revenue and deepen loyalty. Your people stay in control. They simply care smarter.

Spa & Wellness FAQs

AIVA is one AI-powered platform that helps spa and wellness businesses manage enquiries, bookings, payments, customer relationships, memberships, team knowledge, reviews, loyalty and business performance. It supports both the customer journey and the operation behind every appointment, class or programme.

Yes. AIVA can handle customer interactions across website chat, email, WhatsApp and social messaging, helping businesses respond faster, answer questions, check availability and turn more enquiries into confirmed bookings.

Yes. AIVA can support treatment appointments, consultations, classes, packages, memberships and recurring bookings. It can also help with reminders, renewals, payment journeys and personalised follow-up.

It can work either way. AIVA can operate alongside your existing booking, scheduling and payment systems, or take on more of the guest and booking journey as you consolidate your technology over time.

AIVA gives teams instant access to customer details, service information, preferences, policies and approved operational guidance from one workspace. Role-based access keeps sensitive data secure, so each team member only sees the information they need to do their job. This helps teams answer faster, reduce interruptions and deliver more consistent, personalised experiences.

Yes. AIVA can support multi-site spa and wellness businesses with shared guest intelligence, role-specific access and visibility across bookings, payments and performance, adapted to each location’s systems and operating model.

Grow a smarter wellness business. Deliver more personalised experiences.

Bring bookings, customer communication, payments, memberships, team knowledge and performance into one AI-powered platform built to help you increase therapist utilisation, grow repeat visits and deliver more personalised wellness experiences, grow repeat visits and give every customer a more connected experience.

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Business Impact Calculator Book a demo