Business Impact Calculator Book a demo
Business Impact Calculator Book a demo

The AI-Powered Operating System for Restaurants.

Fill more tables, increase direct reservations, reduce no-shows, and give your team instant access to the guest and operational context they need to deliver exceptional service.

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Built for hospitality, by hospitality.

Respond faster, fill more tables and reduce the manual work behind every booking.

2.5 seconds
average response time to every booking enquiry*

24/7
reservations and customer enquiries handled around the clock*

250+ languages

Consistent customer support for local and international diners

*Based on AIVA client data.

Every empty table starts with a missed opportunity.

Restaurant teams are expected to answer the phone, run the floor, remember every dietary note and keep the booking book full, all during service. The result is missed calls, unmanaged no-shows and staff time spent answering the same questions instead of looking after guests.

Enquiries arrive during service

Front of house is mid-service and the phone rings. No one is free to answer, and that booking goes to the restaurant next door.

Bookings come from everywhere

Phone calls, website bookings, social media, walk-ins and waitlists all live in different places, making it difficult to see what’s really happening tonight.

No-shows go unmanaged

Without confirmations and reminders, a share of every night’s bookings simply don’t show up, leaving empty tables and lost revenue on your busiest nights.

The same questions, every day

Allergens, dietary options, opening hours, private dining capacity. Staff answer the same questions dozens of times a day instead of spending time creating memorable dining experiences.

One connected guest journey. From first booking to next visit.

From the first phone call or message to the moment they book again, AIVA helps restaurants manage both the guest journey and the service behind it, bringing bookings, communications, floor management and follow-up into one intelligent platform.

Everything your restaurant needs to attract, serve and retain more guests.

Engage

Every booking enquiry, on every channel. Capture reservations, confirm tables, cut no-shows with automatic reminders, ask for reviews, and nurture every guest with offers that bring them back.

Explore Engage

Empower

Every member of staff, with an AI advantage. Instant answers on allergens, dietary options and daily specials mean faster service, fewer mistakes and more time with guests, turning better service into a stronger bottom line.

Explore Empower

Operate

Your whole restaurant, in one live view. Bookings, covers, no-shows, revenue, reviews and customer sentiment, with AI recommended actions behind every decision.

Explore Operate

The next best action for every customer.

Every booking and every visit builds a live guest profile. Magic AI understands who’s coming in, what they love, what they’re celebrating, and hands your team ready-to-send recommendations that lift spend and bring guests back. Your people stay in control. They simply serve smarter.

Trusted by Leading Restaurateurs

AIVA has transformed how we understand and engage with our customers. It brings our customer data together and gives us meaningful insight into their interests, preferences and behaviours. We can use that intelligence to create more relevant, personalised campaigns and automate our communications based on what each customer genuinely cares about. This allows us to stay connected beyond the initial booking, build stronger relationships and encourage customers to return. AIVA is helping us turn customer data into better engagement, stronger retention and more valuable long term relationships.

Daisy

General Manager, FLYTE Bar

Restaurant FAQs

AIVA is one AI-powered platform that helps restaurants manage guest enquiries, reservations, payments, customer relationships, team knowledge, reviews, loyalty and business performance. It supports both the guest journey and the operation behind every service.

Yes. AIVA can handle guest interactions across website chat, email, WhatsApp and social messaging, helping restaurants respond faster, capture more reservations and keep every conversation connected to the right guest profile.

Yes. AIVA uses guest history, preferences, engagement and visit behaviour to support more relevant follow-up, loyalty journeys and re-engagement campaigns. This helps restaurants turn one visit into a longer-term customer relationship.

Yes. AIVA can support personalised review requests, capture feedback and sentiment, and help teams identify recurring service issues or positive trends. Review activity can also enrich the guest profile and inform future loyalty and marketing activity.

Yes. AIVA sends automated confirmations and timely reminders ahead of every reservation, and can prompt for a deposit or card guarantee on higher-risk bookings. If a table does free up at short notice, AIVA can also work through the waitlist automatically to fill it.

Yes. AIVA builds a profile for every guest from their bookings and conversations, remembering details like dietary requirements, favourite tables and past special occasions, so your team has that context ready before the guest even arrives.

Yes. By surfacing the right prompt at the right moment, such as a wine pairing, a birthday add-on, or a returning guest’s usual order, AIVA helps your team make personalised recommendations that lift spend without feeling like a hard sell.

Run a smarter restaurant.
Deliver better service.

Bring bookings, guest communication, payments, staff knowledge and performance into one AI-powered platform built to help your restaurant fill more tables, reduce no-shows, improve your restaurant rating and deliver every service with confidence.

Book a demo
Business Impact Calculator Book a demo