Simple pricing. Faster value.
Go live in days.
See value in weeks.
Transform your business for years.
Whether you’re taking your first step into AI or transforming multiple hospitality businesses, AIVA is designed to help you recover more revenue, empower your team and create exceptional guest experiences through one intelligent operating system.
Essentials
Start your AI Journey
Ideal for:
Independent hotels, venues, restaurants and hospitality businesses taking their first step into AI-powered guest engagement.
per site +VAT
Key outcomes:
- Empower every employee with AI
- Make smarter business decisions
- Build the foundations for AI-driven growth
Professional
Build your AI team
Ideal for:
Businesses managing enquiries across multiple channels and looking to scale revenue without growing their team.
per site +VAT
Key outcomes:
- Engage guests across every channel
- Automate repetitive communication
- Increase conversions and direct revenue
Enterprise
Operate hospitality at scale
Ideal for:
Multi-site operators, hotel groups and hospitality brands requiring enterprise-grade integrations, governance and intelligence.
per site +VAT
Key outcomes:
- Standardise guest engagement
- Connect your entire organisation
- Unlock organisation-wide intelligence
| Feature | Essentials | Professional | Enterprise |
|---|---|---|---|
| Guest Engagement | |||
| AI Concierge (Web Chat) | Included | Included | Included |
| AI Booking Engine | Included | Included | Included |
| Guest Issue Escalation | Included | Included | Included |
| Customer CRM | Included | Included | Included |
| Unified Guest Profiles | Included | Included | Included |
| Booking History | Included | Included | Included |
| Multi-channel Enquiry Management | Not included | Included | Included |
| Email Conversations | Not included | Included | Included |
| WhatsApp Messaging | Not included | Included | Included |
| SMS Messaging | Not included | Included | Included |
| Social Messaging | Not included | Included | Included |
| Unified Customer Timeline | Not included | Included | Included |
| Organisation-wide Guest Engagement | Not included | Not included | Included |
| Multi-site Guest Management | Not included | Not included | Included |
| Magic AI | |||
| Next Best Actions | Included | Included | Included |
| AI Recommendations | Included | Included | Included |
| Guest Sentiment Analysis | Included | Included | Included |
| Intelligent Recommendations | Included | Included | Included |
| Multi-channel Guest Sentiment | Not included | Included | Included |
| Personalised Follow-up | Not included | Included | Included |
| Channel Recommendations | Not included | Included | Included |
| Organisation-wide Intelligence | Not included | Not included | Included |
| Business Intelligence | |||
| Business Performance Dashboard | Included | Included | Included |
| Revenue Reporting | Included | Included | Included |
| Customer Intelligence | Included | Included | Included |
| Advanced Enterprise Reporting | Not included | Not included | Included |
| Team Operations | |||
| Team Chat | Included | Included | Included |
| AI Task Management | Included | Included | Included |
| Calendar Management | Included | Included | Included |
| Role-based Permissions | Included | Included | Included |
| Intelligent Knowledge Base | Included | Included | Included |
| Employee AI Assistant | Included | Included | Included |
| Team Escalation Management | Included | Included | Included |
| Event & Project Management | Included | Included | Included |
| Dedicated Customer Success Manager | Not included | Not included | Included |
| Enterprise Governance | Not included | Not included | Included |
| Platform | |||
| 250+ Languages | Included | Included | Included |
| 135+ Currencies | Included | Included | Included |
| Google Analytics Configuration | Included | Included | Included |
| Technology Integrations | Included | Included | Included |
| Dedicated Customer Support | Not included | Not included | Included |
| SmartMail | |||
| 3 SmartMail Agents | Not included | Included | Included |
| AI Email Management | Not included | Included | Included |
| AI Draft Responses | Not included | Included | Included |
| Workflow Automation | Not included | Included | Included |
| Shared Inbox Intelligence | Not included | Included | Included |
| 2 Additional SmartMail Agents | Not included | Not included | Included |
| Enterprise SmartMail Allowance | Not included | Not included | Included |
| Marketing | |||
| Pre & Post Stay Nurture Campaigns | Not included | Included | Included |
| Campaign Automation | Not included | Included | Included |
| Upsell Campaigns | Not included | Included | Included |
| Loyalty Campaigns | Not included | Included | Included |
| Marketing Reporting | Not included | Included | Included |
| Enterprise usage volume | Not included | Not included | Included |
| PMS | |||
| Reservation Management | Not included | Included | Included |
| Property Management | Not included | Included | Included |
| Check-in / Check-out | Not included | Included | Included |
| Housekeeping & Maintenance | Not included | Included | Included |
| Billing & Folios | Not included | Included | Included |
| Dynamic Pricing | Not included | Included | Included |
| Live Availability | Not included | Included | Included |
Getting started with AI shouldn’t be complicated
Getting started with AIVA shouldn’t be complicated. Every Intelligent Deployment is designed to get you live quickly by configuring AIVA around your business, empowering your team and delivering measurable value in weeks.
| Fast Start | Accelerated Launch | Operational Migration |
|---|---|---|
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Intelligent Deployment
Getting started with AI shouldn’t be complicated
Getting started with AIVA shouldn’t be complicated. Every Intelligent Deployment is designed to get you live quickly by configuring AIVA around your business, empowering your team and delivering measurable value in weeks.
Extend your operating system
As your business grows, AIVA grows with you. Add powerful capabilities and expert services whenever you need them.
Professional Services Add-On
Available with: All pricing tiers
Whether you’re launching AIVA, designing new workflows or expanding across multiple venues, our specialists work alongside your team to maximise value at every stage of your AI journey.
per site +VAT
Services include:
- Team training
- Workflow design
- AI strategy workshops
- Data migration
- Bespoke integrations
- Change management
- Customer success consulting
SmartMail Agents Add-On
Available with: Enterprise
As your business grows, add more SmartMail Agents to support additional departments, inboxes or guest communication volumes. Every SmartMail Agent works as an intelligent AI assistant, helping your team respond faster while continuously learning from every interaction.
Communication Channels Add-On
Available with: Professional, Enterprise
Extend AIVA by connecting additional communication channels as your business evolves, giving guests the freedom to engage using the platforms they already know and trust.
These may include but are not limited to:
- TikTok
- LINE
- Telegram
- OTAs
Frequently Asked Questions
Absolutely. AIVA grows with your business, allowing you to upgrade your subscription as your requirements evolve.
No. AIVA has been designed to work alongside your existing technology while helping you gradually simplify your technology stack.
Yes. We’d be delighted to show you how AIVA could work within your business through a tailored demonstration or by visiting our Venue of the Future.
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