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Business Impact Calculator Book a demo

The AI-Powered Operating System for Hotels.

From the first enquiry to the next stay, AIVA answers every guest instantly, converts more direct bookings, empowers your team and gives you complete visibility of your hotel’s performance. One intelligent platform behind your entire operation.

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Built for hospitality, by hospitality.

+116%
direct booking conversion*

10-18%
OTA commission avoided through direct bookings**

2.5 seconds
average response time*

24/7
every enquiry captured, in 60+ languages

*Based on AIVA client benchmark data.
**Based on industry benchmarks.

Respond faster, convert more direct bookings and deliver exceptional guest experiences.

Guests expect fast, personalised service at every hour, but hotel teams are often working across disconnected systems, repetitive tasks and fragmented customer information. The result is missed bookings, avoidable commission and less time to focus on the guest.

Enquiries do not wait for office hours

Guests ask questions and compare options late at night, at weekends and across multiple channels. Slow responses equate to missed direct-booking opportunities.

OTA dependency erodes margin

Hotels pay between 10-18% commission for bookings they could have won directly with faster responses, better follow-up and a smoother booking journey.

Front-desk teams are overloaded

Repetitive questions, manual updates and constant system switching take employees away from what they do best: delivering exceptional guest experiences that drive satisfaction, loyalty and repeat stays.

Guest information is fragmented

Preferences, booking history, conversations and payment details often sit in different places, making personalisation difficult and service inconsistent.

One connected guest journey. From first enquiry to next stay.

AIVA supports every stage of the hotel experience, helping you convert more direct bookings, personalise every stay and build stronger guest relationships long after checkout.

Everything your hotel needs to engage guests, empower teams and operate smarter through one intelligent platform.

Engage

Every guest conversation, on every channel. Capture enquiries, convert direct bookings and take payments in chat, 24/7 and in 250+ languages, then nurture every guest with intelligent marketing campaigns that bring them back.

Explore Engage

Empower

Every employee, with an AI advantage. Instant answers, full guest context and less admin mean faster service, fewer mistakes and more time with guests, turning better guest experiences into a stronger bottom line.

Explore Empower

Operate

Your whole hotel, in one live view.
Revenue, occupancy, channels and sentiment, with AI recommended actions behind every decision.

Explore Operate

The next best action for every guest.

Every guest profile in AIVA is live intelligence. Magic AI understands who is arriving, why they are travelling and what they loved last time, then hands your team ready-to-send recommendations that lift revenue and make every guest feel known. Your people stay in control and start every interaction three steps ahead.

Trusted by Leading Hospitality Operators

94% of our wedding tour bookings now come through directly via our website with no manual involvement. Our enquiry-to-booking conversion has increased to 26%, and our team has reclaimed hours every day.

Amie Louise Haynes

Managing Director at Silchester Farm

AIVA has transformed how we understand and engage with our customers. It brings our customer data together and gives us meaningful insight into their interests, preferences and behaviours. We can use that intelligence to create more relevant, personalised campaigns and automate our communications based on what each customer genuinely cares about. This allows us to stay connected beyond the initial booking, build stronger relationships and encourage customers to return. AIVA is helping us turn customer data into better engagement, stronger retention and more valuable long term relationships.

Daisy

General Manager, FLYTE Bar

Hotel FAQs

AIVA is a single AI-powered platform that helps hotels manage guest engagement, team support, customer intelligence, payments and business performance. It works across the guest journey, from first enquiry and direct booking through to the stay, follow-up and repeat business.

No. AIVA can work with the PMS you already use, or replace it where that makes sense for your hotel.

Yes. AIVA responds to enquiries quickly, guides guests towards direct booking and supports payments and follow-up within the guest journey. This helps hotels capture more bookings directly and reduce unnecessary dependence on third-party channels.

Yes. AIVA can support guest conversations across channels including website chat, email, WhatsApp and social messaging. Conversations remain connected, helping guests receive faster and more consistent responses.

AIVA gives employees access to guest context, trusted hotel knowledge and role-relevant guidance from one workspace. This can reduce manager interruptions, speed up routine tasks and help teams deliver more consistent service.

Yes. AIVA is designed to support multi-property operations, with visibility across venues, role-specific access and more consistent guest and team experiences. The exact setup depends on the hotel group’s systems, structure and integration requirements.

Run a smarter hotel.

Every enquiry answered. Every booking direct. Every guest known. Every decision informed. AIVA brings your entire hotel together in one AI-powered operating system, live in days and delivering value in weeks.

Book a demo
Business Impact Calculator Book a demo