Business Impact Calculator Book a demo
Business Impact Calculator Book a demo

The AI-Powered Operating System for Hospitality Groups

Connect every property, team and customer journey in one intelligent platform —so every location delivers one consistent brand experience and group leadership has one live view across the entire portfolio.

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Built for hospitality, by hospitality.

Create consistency across properties, improve performance and gain portfolio-wide visibility.

2.5 seconds
average response time to every booking enquiry*

24/7
bookings and customer enquiries handled around the clock*

250+ languages

Consistent on-brand support for local and international customers

One live view

Performance, customer activity and operational priorities visible across every location, brand and team

Based on AIVA client data*

The problems Hospitality Groups know by heart

Scale your portfolio without multiplying complexity.

Hospitality groups need every location to deliver the same standard of service while giving central teams clear oversight of performance, customer activity and operational priorities. But when data, processes and knowledge sit across different systems, brands and teams, consistency becomes harder to protect and opportunities are easier to miss.

Inconsistent guest experiences across locations

Different teams, systems and ways of working can lead to different response times, service standards and brand experiences across the portfolio.

Group performance is hard to see clearly

Revenue, conversion, bookings, payments, sentiment and operational issues often sit in separate reports, making it difficult for leadership to understand where performance is strong and where support is needed.

Customer intelligence stays trapped within individual properties

Guest preferences, booking history, spend and sentiment are rarely connected across the group, limiting personalisation, cross-selling and the ability to recognise valuable customers wherever they engage.

What works at one property doesn’t reach the others

Strong processes, offers and service standards developed at a top-performing site rarely make it into how the rest of the group operates, so results stay inconsistent.

One guest journey, recognised at every property.

From first enquiry and booking to arrival, in-stay service, dining, spa, events and follow-up, AIVA connects every interaction across the group—so customers receive a consistent brand experience and each team has the context needed to deliver it.

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Everything your hospitality group needs to connect properties, drive consistency and improve performance.

Engage

Every guest, recognised at every property. Capture and respond to enquiries across every channel and every location, using the same guest profile and the same brand voice, wherever they arrive.

Explore Engage

Empower

Every team, at every property, with the same AI advantage. Instant answers on brand standards, policies and guest context mean consistent service regardless of location or who’s on shift.

Explore Empower

Operate

Your whole portfolio, in one live view. Performance, revenue, occupancy and guest sentiment across every property, benchmarked against each other, with AI-recommended actions behind every decision.

Explore Operate

The next best action for every property, and the group as a whole.

Magic AI connects customer behaviour, booking activity, campaign performance, revenue, sentiment and operational data across the portfolio. It identifies what needs attention, recommends the next best action and puts it in front of the right person.

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Hospitality Groups FAQs

AIVA is one connected platform that helps hospitality groups manage customer journeys, team knowledge, bookings, payments, campaigns and operational performance across multiple properties, brands and business types. It gives local teams the tools to deliver consistently while giving group leadership a live view across the portfolio.

Yes. AIVA can support hotels, restaurants, spas, event venues, golf clubs and other leisure businesses within the same portfolio. Each location can retain the workflows, knowledge and customer journeys relevant to its operation, while leadership gains consistent visibility across the group.

AIVA gives teams access to the same approved brand knowledge, policies, service standards and customer context. This helps customers receive consistent answers and service across channels and locations, while still allowing each property or brand to retain its own tone, offers and operating requirements.

Yes. AIVA can bring together booking history, preferences, spend, sentiment and previous interactions into a connected customer profile, subject to your data permissions and structure. This helps teams recognise returning customers and deliver more relevant experiences across the portfolio.

AIVA brings revenue, conversion, bookings, payments, campaign results, customer sentiment and operational priorities into one live view. Leaders can compare locations, identify performance gaps, see where support is needed and share successful activity across the group.

It can work alongside the systems already used across your portfolio, including booking, property management, CRM, payment, marketing and communication platforms. AIVA can connect these systems through AIVA Connections, or take on more of the customer and operational journey as your group consolidates its technology over time.

Connect every property. Strengthen performance across the group.

Bring customer journeys, team knowledge, operational activity and group performance into one AI-powered operating system—so every location can deliver consistently and leadership can act with confidence across the entire portfolio.

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Business Impact Calculator Book a demo