Engage every guest. At every stage of their journey.
Create intelligent, personalised conversations that capture every revenue opportunity, increase direct bookings and build lasting customer relationships.
Built for hospitality, by hospitality.
Connected conversations. Better business outcomes.
From the first enquiry to repeat stays, every guest interaction has the power to increase direct bookings, strengthen loyalty and unlock more revenue. AIVA builds a single view of every guest, remembering conversations, preferences and booking history to deliver exceptional customer experiences across every touchpoint.
Meet your customers wherever they are. Stay connected every step of the journey.
Whether customers are making an enquiry, preparing for their stay or planning their next visit, AIVA engages them across web chat, email, WhatsApp, social media, SMS and more. Conversations flow seamlessly between channels and in your guests’ preferred language, making it easy to deliver fast, consistent service wherever they choose to connect.
One guest. One complete view.
Every conversation contributes to a richer understanding of your guests, bringing together bookings, preferences, behaviours and interactions into a single customer profile. Magic AI uses this customer intelligence to recognise returning guests, personalise every conversation and recommend the next best action.
2.5 seconds*
Average response time
94%*
Fully automated bookings
26%
enquiry to booking conversion*
More than double the 12.5% industry average
50%
Less time spent managing enquiries
Calculate how AIVA will improve your customer engagement efficiency.
Capture every opportunity
Respond instantly across every channel.
Increase direct bookings
Guide customers effortlessly from enquiry to confirmation.
Deliver exceptional experiences
Create relevant, personalised interactions at every touchpoint.
Build lasting loyalty
Strengthen customer relationships that keep customers coming back.
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